Free returns on Fashion items for seller-fulfilled orders

This page will help you understand our Return Policy on Fashion items for seller-fulfilled orders. Selling Partners are required to have return policies that are at least as favorable as the readycho’s  return policies and for Fashion items to follow readycho’s Free Returns on Fashion Items policy.

Therefore, Selling Partners who sell Fashion items are required to offer free returns. Starting June 1, 2022, you will be able to deduct the return shipping fee for Fashion items listed under Apparel, Shoes, Jewelry, and Watches sold in readycho’s online store and shipped to a US address. Subject to conditions as below

• If Customer will be fully refund if the customer cancelled the order within 5 days of order placed
• Customer will have to pay transport or shipping charges if customer cancelled the order within 15 or 20 days or where shipment arrive to destination country
• If any damage goods received, customer has full right to claim damaged replacement or full refund of goods

The following information will help with the specific details on free seller-fulfilled returns on Fashion items. If you have any additional questions, you can contact Selling Partner Support.

What will change in terms of return management on seller-fulfilled fashion orders?

   → All customer initiated returns requested through the Online Return Center (ORC) that fall within the scope of the Readycho’s Return policy will be automatically authorized, and customers will receive a tracked Prepaid Return Label (domestic only) issued through Buy Shipping Services on your behalf. We will charge your seller account for the cost of the return shipping label once the buyer ships the product. For more information, see Prepaid returns for seller-fulfilled orders If you don’t have a return address in the US, see What if I don’t have a return address in the US? Listed below

What will change in terms of refund management on seller-fulfilled fashion orders?

   → For Fashion items, return label costs need to be borne by you, and you will no longer be able to deduct the return shipping fee for prepaid labels based for in policy returns starting June 1.

What are the return shipping costs?

   → You will benefit from Reaycho-negotiated rates with integrated carriers within Buy Shipping Services (USPS and UPS). We calculate rates based on product size and weight. For more details, see Shipping Costs for seller-fulfilled returns. 

Which products count as Fashion items?

   → All products listed under Apparel, Shoes, Handbags, Jewelry, and Watches are considered for the purpose of this policy.

How are “free returns” displayed towards the customer?

   → We will display a free returns message on the product detail page on Fashion items, enabling customers to easily identify Fashion items that fall under our free return policy.

What if I don’t have a return address in the US?

   → If you don’t have a return address in the US, readycho’s will not issue prepaid return labels through Buy Shipping Services as integrated carriers only support returns within the US. Instead, you can choose one of the following options:

• You can provide pre-paid return shipping labels for your international return address, for which you will not be able to deduct return shipping fees from the refund.
• You can issue a returnless refund. 

What if I sell Fashion items that have been customized and sold to customers?

   → If you are registered with readycho’s Custom and allow customers to personalize or customize a Fashion item that you sell, your customized Fashion items are subject to our Customized Products return policy and not the Fashion return policy.